Here is an update. They returned me a 360 that clearly had something moving in it. Plus every few hours it would tell me that the disk was scratched and unreadable, booting me out of my game (sucked a few times when I hadn't saved). Anyways, I called them and they demanded I return the current system, cause I acutually said I would be fine with it as long as it worked. They would not let me keep the system with said loose part. Anyways, they send me another 360 with another loose part (lame) but, this time no disk reading error so I'm just going to keep it. Anyways, I complained about losing time on my 3 month XBL subscription and they sent me 1 month free cards for each time they sent me a 360. That's 2 free months and a possible broken 360, awesome.