Fun with Creative
I have been trying to get my Zen fixed. So I emailed Creative as you and this what I have had to put up for a week.
This one of the first replies after I sent a picture of the damage as requested
As regards to your enquiry, based on our analysis on the image, the
fault is due to possible pressure on the LCD screen. We regret to inform you that this will not be covered by warranty.
Alternatively, I can offer you an Out of Warranty repair or replacement
for your player.
No bother happy days I am thinking. I knew I would have to pay for it. Then I got this
As regards to your enquiry, we are sorry to inform that currently there
is no part available for this model.
I am afraid that this might take sometime to have a stock
No prob I can wait. Sent an email requesting that they inform me when the part comes in.
Then.....
With regard to your reply, we are sorry as there are no facilities to
repair the LCD of your player. We can offer you a discount via the
options given in the previous email.
I got these three mails over a three day period. Some customer service